How to Build a Food Delivery Website like Glovo or Domino’s AnyWare

Here’s where food delivery services get into the game — and they’re true game changers.

You can just open an application, choose whatever you want, press “Order,” and wait for your food without interrupting whatever it is you were doing.

Everything mentioned above explains such a massive demand for these services. In the near future, the total revenue in this industry will grow by 30M dollars.

It shows us that there’s an upward trend on the market. So now is a great moment to get onto the market before it’s too overloaded.

Practically, there are 2 main cases when you might want to develop a food delivery website depending on what type of business you’re running.

1: For offline and online restaurants that want to offer deliveries without using third-party services like Glovo 🍔

2: For startups and companies that want to create a food delivery website similar to Glovo 🍟

Firstly, we’re going to talk about the first model. So if you want to create a restaurant food delivery website, go to the next section.

If your idea is more similar or just like the second model, feel free to jump onto the relative section.

🍟 Food Delivery Website For Restaurants

Technically, the model is exactly what the title says — if you have any business in the industry of public catering, this section is for you.

The initial idea of food delivery doesn’t necessarily mean executing it via a website.

Most restaurants started providing such services through phone calls. Customers call → name the food they’d like to order → provide delivery details → and wait for the order to come.

The company offers its clients one of the most well-organized order and delivery systems on the market. To provide the possibility of ordering their food online, they use the website, as well as a special online food delivery platform called Domino’s AnyWare.

Moreover, they don’t just allow ordering food to addresses, but also to beaches, apple picking places, benches in parks, and so on.

They went even further and now offer their users to order food via Google Home, Alexa, Slack, Facebook Messenger, Tweets on Twitter, Emoji texts (you just send a 🍕 emoji and the order from a closeby restaurant will be made up), Samsung SmartTV, etc.

They also have a mobile app along with the website. By the way, read our guide on how to create a food delivery app.

Domino’s provides online food ordering in 90% of their markets, making up to 65% of their sales from digital ordering channels.

P.S. All statistics are from Domino’s business website.

Thus, Domino’s is a great example of a customer-oriented delivery system that brings them tons of customers.

What we can learn from them is that clients’ convenience and Social Media can endear customers which makes their approach one of the most beneficial ones on the market.

✅ Features of a Food Delivery Website For Restaurants (For Customers)

In this section, we’ll review the main features of an online food ordering website for restaurants.

Bear in mind: you develop a website for your convenience as well. So within this website, you should have an admin panel where you’ll add features to manage all processes.

Additionally, there should be a version for users with a great ordering system.

# 1: Sign Up & Profiles

First things first, this stage shouldn’t be obligatory. You don’t really have to register when you order food at a restaurant, right?

But if you implement it, make sure not to ask for too much information — name and/or email should do it.

Either way, you’ll get some personal information at the checkout to complete the order.

It’s also where you should ask for the delivery address and provide a chat with the restaurant and/or delivery man so the client can contact you and leave comments.

Additionally, some websites offer a real-time order tracker as it’s reasonable to show the approximate delivery time left.

Oftentimes this screen also allows users to check out and conduct payments.

# 6: Payment Gateway

For ordering online, users need to have a reliable, secure, and user-friendly Payment Gateway.

User-friendly here implies:

• Consistency with your website and different OS solutions.
• Possibility to use all popular payment options like a credit card, PayPal, Apple & Google Pay, etc.
• Fast functioning without delays.
• Strong users’ personal data protection.

Speaking of payments, don’t forget to offer “Pay cash” and “Upon delivery” options so that you don’t miss clients who have no digital payment solutions.

⚙️ Features of a Food Delivery Website (Admin Panel for Restaurants)

To manage the website and communicate with your clients, you should have some kind of admin features of the site.

Let’s take a look at the main features that such websites should have.

# 1: Menu Management

To keep your website and menu up-to-date, you should be able to manage it.

By manage we mean:

• Add & dispose of dishes.
• Change descriptions and prices.
• Announce events, discounts.
• Manage pictures.
• Change colors, structure, position of items, and so on.

With such data insights, you can easily analyze:

• What dishes bring you the most revenue.
• What dishes you should remove from the online menu (maybe the proportion of the costs it takes to make it and the profit from that dish aren’t beneficial).
• Whether or not you have any weak points in your marketing.
• Whether or not clients are satisfied with the delivery services you provide, etc.

🚚 On-Demand Food Delivery Website

This type of food delivery website is for those entrepreneurs who don’t have or don’t want their own restaurants.

Practically, it works the following way:

1. You cooperate with restaurants and place their menu with a separate section for each one of those.
2. You start getting online orders for food from these restaurants.
3. Your delivery guys or third-party service you use for delivery get the order, pick it up from the restaurant, and then take it to the customer.

The system works pretty easily. You look for whatever you need on the platform ⇒ Add it to your cart, type in the pick-up address, and order ⇒ Wait for the courier to come and play for the delivery.

It doesn’t necessarily have to be food. You can ask to pick up your wedding dress, seeds from the garden store, lighting for your phone — literally anything that one grown-up person is able to carry.

And it’s definitely one of the strongest advantages of Glovo.

So you could take that as advice — if you cover more needs than expected, you have higher chances to successfully enter the market and reach a wider audience.

Statistics are from Glovo’s About us.

👉 On-Demand Food Delivery Website Features (For Customers)

For this business model, you’ll most likely need 3 versions of the website:

• For customers.
• For couriers.
• Admin panel.

You can either make a separate website for each purpose or create everything within one website.

To structure this information better, we’ve divided it into three sections — one for each website version.

Here, we’ll review the main features of the version for customers.

# 1: Sign Up & Profiles

Normally, such services ask for personal details that are needed to complete orders during the checkout process.

However, you can ask for some basic info like name or email at the sign-up stage.

You could also add a real-time order tracker along with the map.

At this stage, you can also allow users to access the payment screen for them to settle up for the order.

You could offer payment upon delivery to make sure that each client is able to use your services (meaning also those who want to pay cash).

# 6: Payment Gateway

To provide a great user experience, you should make sure to provide a secure and convenient payment gateway.

It should:

• Be consistent with your website and various OS options.
• Allow usage of all popular payment options like a credit card, PayPal, Apple & Google Pay, etc.
• Work fast with no delays.
• Protect users’ personal data.

🚐 On-Demand Food Delivery Website Features (For Couriers)

In this section, we’ll take a look at the main features the version for couriers should have.

But before that, let us make a quick remark on this part.

Since couriers won’t be able to access the website from their PCs and laptops, be sure to make it mobile-friendly.

There’s a great video on mobile-friendly websites that explains how it should look in plain language:

Couriers should also be able to access previous orders to doublecheck that they’ve attached the receipt and information about the client when needed.

In case the total from all orders seems to be wrong in comparison with the amount of money they have, they might need to go back and check where this gap comes from.

From here, couriers might need to access chats with customers. Besides, next to each order they should be able to see theratings and feedback that customers may leave after the order’s completed.

And when it’s not, couriers will need to see special notes that customers leave regarding the order or pick-up address details.

Normally, there is also a map on the Order Screen. The delivery address and route are automatically put in so couriers can start with the delivery straight away.

# 4: Calendar

In most cases, such services would offer their couriers flexible working schedules.

Taking that into account, you might need to add an in-built calendar to somehow control this schedule.

That is, to block hours for the further reservation in case there are already enough couriers for this time.

From couriers’ point of view, it’s kind of a planner for them to better manage their working time and track their income (since normally, it’s based on hourly rates).

📈 Admin Panel For On-Demand Food Delivery Website

The third section dedicated to features for this business model is going to be about such for business owners, managers, web administrators, or food delivery website developers (for a certain period of time).

# 1: Restaurant Management

This feature is meant to help administrators update everything regarding their partner-restaurants on the website.

There are a bunch of functions you might need to implement:

• Working hours tracking.
• Payments transfers.
• Route and working area management.
• Tech and logistics specialists support.
• Access to feedback and ratings.
• Courier leaderboards to track who works better in terms of productivity. If you have any rewarding system and productivity benefits, you might make good use of it.
• Calendar management (close the time if these working hours are full, for example) & others.

# 3: Statistics

To analyze what partnerships bring you the most clients and revenue, you might need your website to track it and provide statistics.

This feature can track:

• The overall revenue.
• The overall number of orders per day/week/month.
• The revenue brought from each separate partner.
• The number of orders from every restaurant.
• The costs for couriers’ payments. Since they will most likely be based on hourly rates, they may vary.

This data can be represented in various forms of infographics for you to visualize the dynamics.

Additionally, it’s easier to work with infographics than with just numbers when doing analysis.

💡 Takeaways

This journey was a bit long, we’re not gonna lie :)

But if you’ve made it to the end, congratulations 🥳 — now you know how to build an online food ordering website.

Let’s briefly summarize what we’ve covered in this article:

1. There are 2 main business models for a food delivery website — a website for a public catering business or the one that facilitates orders and delivery but doesn’t imply preparing food.
2. To set up the delivery, first of all, think about how you’ll monetize this business and where you’ll get the couriers.
3. Depending on which business model you choose, you’ll need either two or three website versions — for customers & restaurants or for customers, couriers & admin panel.
4. Decide on what features you want to add to your food ordering website.
5. To start the development, you can find a Tech Partner that will assist you all the way through.

If you’d like to know more about this topic or have any questions left — feel free to reach out to us. We’ll find a way to help you!